Support

In the app, go to Settings → Message Us and write to us there. Settings is the gear icon at the top left of the You tab. We answer in the same conversation, and your phone tells you when we do if notifications are on.

No app, or you run a bar? Use our contact page and we will reply by email.

Tell us your handle or the phone number on your account, what you were trying to do, and what happened. Never send us your sign-in code: we will never ask for it.

We are a small team in Ann Arbor. We read every message and usually reply within a day. Reports about another person's content are reviewed within 24 hours.

Chasr is not an emergency service. If you or someone with you is in danger, call 911.

• You sign in with your phone number and a six-digit code we text you, or with your number and a password if you have set one (Settings → Password). Forgot it? Choose "Forgot password?" on the log-in screen and we text you a code to set a new one.
• The code did not arrive? Check the number, wait a minute, then ask for a new code. Carriers sometimes delay texts. Message and data rates may apply.
• Replied STOP by mistake? Reply START to the same message thread, then request a new code.
• New phone number? While you are still signed in, go to Settings → Phone number and confirm the new one with a code. If you are signed out and no longer have the old number, use our contact page, tell us your handle and the old number, and we will help you get back in.

More about our text messages is in the Privacy Policy.

• Hide from friends: Settings → Location settings → Hide me from friends (ghost mode). It also stops the app from counting you at bars.
• Location: Chasr only uses it while the app is open. Turn it off in your phone's Settings; the app still works.
• Notifications: Settings → Notifications. Deals around town is off unless you turn it on.
• Your data: Settings → How we use your data, or our Privacy Policy. To get a copy of your data or correct it, message us in the app (Settings → Message Us) or use our contact page.

Tap the ... menu on a review, a crawl message, or a friend's profile, or choose Ignore on a friend request, then Report or Block. Undo a block in Settings → Blocked accounts. What is and is not allowed is in our Community Guidelines.

Deals are offered and honored by the bar, not by Chasr. If one was wrong, expired, or refused, tap Report a deal on the bar's page. That is the fastest way to get it fixed. How deals get into the app is on our AI and Automated Content page.

Settings → Delete account, then confirm. It is immediate and cannot be undone. Deleting the app from your phone does not delete your account. Full steps, what is removed, and how to ask us to do it are on Delete your account.

• Claim your venue at chasr.club/claim. We confirm every claim with a person before the dashboard opens.
• Billing questions or a night that looks wrong: use Dispute on the Money tab, or use our contact page. Fees and invoices are explained in the Bar Partner and Billing Terms.
• To correct or remove anything we show for your bar, including a deal gathered automatically, use our contact page.